1 of 3 LED light tubes doesn’t work.
I did a complete garage renovation and chose two of these lights specifically based on the look and positive reviews. And they do look great except one of three LED light tubes in one BOLT only lights intermittently (and is mostly off). Verified it is the one bad tube by switching it around. Disappointing since it is one of the last steps and completing my garage renovation. Hopefully PrimeLights will make good and send me a replacement light tube, in which case I would consider changing my rating.
Rated 1 out of 5
Rated 5 out of 5
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Rated 4 out of 5
Thank you for bringing this to our attention and we are very sorry for the problem. You are absolutely covered under warranty. Every bulb and fixture is covered by us directly for 5 years and most bulbs last beyond 50,000 hours. Failures are very rare, but if it is a manufacturer defect or damaged in transits, the failure usually happens in the first 60 hours of operation.
We shipped your replacement yesterday 12/8 and is scheduled to be delivered this Friday. If you need anything else at all please call us at 512.843.1383 or email email@example.com. Our review software does not allow for editing, so no worries on the change. Thank you very much for your business and you will be up and running at 100% by the weekend!