Most orders are shipped within 1 business day via first class carrier of our choice (see delivery map below) from our warehouses in Central Texas (main), CA, IL, and MO. Always free shipping to your door! PrimeLights guarantees product to arrive in brand new, undamaged condition. If shipping damages occur (very rare, we custom package every order), please note with the shipper and contact our customer service immediately. PrimeLights will replace any product damaged in shipping with zero expense to the customer. We offer 30 day no questions asked FREE RETURNS - because we're that confident you will love our fixtures! Contact firstname.lastname@example.org or call 512-843-1383 with any questions or issues, and we will take care of you quick! Return approval is required. Excludes custom orders, AK & HI.