Most orders are shipped within 2-3 business days via carrier of our choice (1-5 day shipping) from our warehouses in TX, CA, IL, and MO. All shipments are prepaid to the customer, freight is included in the price shown. PrimeLights guarantees product to arrive in brand new, undamaged condition. If shipping damages occour, please note with the shipper and contact our customer service immediately. PrimeLights will replace any product damaged in shipping with zero expense to the customer.