Shipping Policy

Same-day shipping on most orders before 2:00 p.m. All shipments are prepaid to the customer, freight is included in the price shown. PrimeLights guarantees product to arrive in brand new, undamaged condition. If shipping damages occur, please note with the shipper and contact our customer service immediately at support@primelights.com or 512-598-4961. PrimeLights will replace any product damaged in shipping with zero expense to the customer.

Return Policy

PrimeLights will accept returns within 30 days on unused stock products. Buyer will pay freight upon return if PrimeLights is not liable for miss-order. If PrimeLights is liable, PrimeLights will pay freight. If fixtures are used a restocking fee will be applied. Customer satisfaction is our priority and we’re happy to clear up any confusion and issues on the phone. No products will be accepted for return without prior authorization of seller.

We appreciate your business!